Risk and Returns
Risk in the goods shall pass to you on the collection from our depot by the courier appointed by us.
If, you are not satisfied with the goods (other than damaged goods for which please see below) contained in your order, or any part of your order or wish to cancel this Agreement for any reason you may do so, (subject to as expressly stated below), within seven (7) working days from the date following the date of delivery of the goods to you by returning the goods subject to the following conditions:
the goods remain in their original condition, are undamaged and have not been tampered with in any way;
the goods must be securely wrapped and with all original packaging, including the packing slip and an indication of the reason why the goods are being returned;
you must notify us in writing of the cancellation or return to us.
All returned goods MUST be accompanied by a returns authorisation number. This can be obtained by contacting our returns department. Any item returned without a return authorisation number on the outside of the package will be refused.
If you exercise your right to cancel or return goods, you must return the goods to Performance Engine Components in the condition specified above as soon as is reasonably practicable and in any event within twenty one (21) days of the date of notice of cancellation at your own risk and expense. We will credit your credit or debit card with the full purchase price of the goods returned as soon as is reasonably practicable but in any event no later than 30 days from the date of receipt of notification of cancellation and we may make a charge for the direct costs of recovering the goods supplied (excluding substitute goods or goods returned due to damage or error) if you do not return them in accordance with the provisions of these Terms and Conditions.
In the event that the goods when delivered to you are damaged please notify us by email within 3 days of receipt specifying the damage. Please retain the damaged goods as delivered with all original packaging (where possible), including the packing slip and details of the damage to the goods. We will arrange for our courier to collect the damaged goods from you as soon as is practicably possible. We will replace or credit your credit or debit card with the full purchase price of the goods returned as soon as is reasonably practicable but in any event no later than 30 days from the date of our receipt of the damaged goods.
Any item returned without a return authorisation number on the outside of the package will be refused
Our address for returns is:
Units 6 Allshots Enterprise Court
You are encouraged to use registered and/or insured carriage as we cannot be held responsible for the loss of goods in transit to us.
Please ensure that all items are adequately packaged as we are unable to exchange or refund any damaged items.